UFODex Terms and Conditions
Last updated: 4 November 2026
1. About these Terms
These Terms and Conditions (the “Terms”) govern your access to and use of the UFODex website, membership services, AI Ufologist™ chat service and related features (together, the “Services”). The Services are operated by Wood Enterprises (“UFODex”, “we”, “us” or “our”), of 1752 W 167th Ave, Unit 2309, Broomfield, CO 80023, USA.
You can contact us through https://www.ufodex.com/contact/. By creating an account, purchasing a membership or using the Services, you agree to these Terms. If you do not agree, do not use the Services. Plan-specific terms and information shown at checkout form part of your agreement with us.
2. Eligibility and accounts
You must be at least 18 years old to create an account for a paid membership or use member-only chat features. By registering, you confirm that you meet this requirement and that the information you provide is accurate and kept up to date.
Memberships are for individual use. You must not share your login credentials or allow another person to use your account unless we expressly offer a shared plan in writing. You are responsible for keeping your credentials secure and for activity carried out through your account, except to the extent applicable law provides otherwise.
Please notify us promptly through our contact page if you suspect unauthorised access to your account. We may take reasonable steps to protect your account and the Services.
3. Membership plans and access
The Services may include free features and paid membership plans. The features, price, billing interval, free-trial offer, included usage allowance and any special conditions for a plan will be shown on the relevant plan page or at checkout before you subscribe. Those details form part of your agreement with us.
At the date of these Terms, the monthly membership is offered at USD $14.95 per month, and the annual membership is offered at USD $165 per year, each following a one-day free trial. The applicable price, currency, taxes, features and allowance presented to you at checkout control if they differ from this general description. We may offer other plans or introductory offers, with their terms disclosed before purchase.
Access to particular features may depend on your membership status and the plan associated with your account. We may change the features included in a plan in accordance with Section 12 and applicable law.
4. Free trial, payments and renewal
Where a one-day free trial is offered, you must provide a valid payment method when you subscribe. No membership payment is taken at signup. Unless you cancel before the free trial ends, your subscription will convert automatically to the selected paid plan and the first recurring charge will be made using your selected payment method. The checkout process should identify the scheduled first charge, the applicable recurring price and the billing interval before you subscribe.
After the first charge, a monthly subscription renews automatically each month and an annual subscription renews automatically each year, in each case until cancelled or otherwise ended. By subscribing, you authorise the recurring charges disclosed at checkout.
Payments are processed through Stripe or another payment provider identified at checkout. Payment providers may process your payment information under their own terms and privacy policies. UFODex does not intend to collect or store your full payment-card number.
You may cancel your subscription using the cancellation method provided in your account or by contacting us through our contact page. Unless applicable law or the checkout terms require otherwise, cancellation of a paid subscription prevents future renewals and takes effect at the end of the current paid billing period. You may continue to use paid features until that period ends. Cancelling during the one-day free trial prevents the first recurring charge. The effect of cancellation on access during the remainder of the trial is determined by the membership status shown in your account.
If a payment fails, we may ask you to update your payment details and may restrict or suspend paid access while payment remains outstanding, subject to applicable law and any notice required.
Cancellation does not, by itself, create a right to a refund of a payment already made. We will honour statutory withdrawal, cancellation, refund and other consumer rights that apply to you. Nothing in these Terms removes a right or remedy that cannot legally be excluded.
5. Token allowances and rolling usage
Each membership currently includes an allowance of 40 million tokens per rolling month. The allowance is available for use during the one-day free trial and while the membership remains active. It is personal to the member account and is measured by the usage recorded by the AI chat service. The plan description or account interface may provide further information about the allowance and current usage.
Usage is measured over a rolling-month period, rather than by a reset on the subscription payment date or at the start of a calendar month. Usage is counted from the time you first use the chat service. Previously recorded usage ceases to count as it falls outside the applicable rolling-month period. The timing and amount of available usage may be affected by processing delays or reasonable corrections to recorded usage.
We have not included a statement that usage accumulated during the free trial will necessarily remain counted after the first subscription payment. That payment-transition behaviour is subject to operational verification and may be clarified in a future version of these Terms.
If you reach the available allowance, further AI chat requests may be paused until sufficient earlier usage falls outside the rolling-month period or your available allowance changes. We may also apply reasonable technical limits to request frequency, response length, concurrent use or other usage to maintain service quality, security and cost control.
We may correct obvious metering errors and investigate suspected abuse or technical faults. Usage figures are system measurements and may be subject to reasonable processing delays or correction. We will not knowingly represent an estimate as an exact measure where the underlying system cannot support that representation.
6. UFOdex AI Ufologist™: nature and limitations
The UFOdex AI Ufologist™ is an AI-powered research and exploration tool intended to help users investigate UFO-related documents, reports, claims, accounts, theories and interpretations. It generates responses using artificial-intelligence systems and may use retrieved documents or other sources available through the Services.
AI-generated responses can be inaccurate, incomplete, outdated, misleading, internally inconsistent or expressed with unwarranted confidence. The system may misunderstand a question, fail to retrieve relevant material, misinterpret a document or produce a statement that is not supported by its cited source.
UFODex content and source documents may include disputed accounts, unverified allegations, speculation, hoaxes, conflicting interpretations or claims that cannot be independently confirmed. The presence of a claim in a document, or a citation to that document, does not establish that the claim is true. A reference may support only part of a response or may be interpreted incorrectly by the AI.
You are responsible for evaluating responses and independently checking important claims against original documents and other reliable sources. Do not rely on AI-generated content as established fact or as legal, medical, financial, emergency or other professional advice. The Services are provided for information, research and exploration.
We do not guarantee that a response will be produced, that sources will always be available, that citations will be complete or correct, or that the AI will always distinguish fact, opinion, hypothesis and speculation accurately.
7. Acceptable use
You may use the Services only for lawful purposes and in accordance with these Terms. You must not: (a) use the Services to violate applicable law or another person’s rights; (b) attempt to gain unauthorised access to accounts, systems, data or restricted features; (c) bypass token allowances, rate limits, payment controls or other access restrictions; (d) use bots, scraping or other automated means to extract content or access the Services at scale without our written permission; (e) interfere with or disrupt the Services, or introduce malware; (f) resell, sublicense or commercially redistribute membership access or outputs in a way that violates these Terms or applicable rights; or (g) use the Services to generate or distribute unlawful, abusive, deceptive or infringing material.
We may investigate suspected misuse and take proportionate action, including a warning, temporary restriction, suspension or termination, where reasonably necessary to protect users, the Services or our legal rights. Where practicable and lawful, we will provide notice and an opportunity to resolve the issue. This does not limit urgent action needed to address security threats, fraud or serious abuse.
8. User questions and submitted content
You retain any rights you have in content you submit, subject to the rights needed to operate the Services and any rights belonging to third parties. You are responsible for ensuring that you have the right to submit the content and that it does not unlawfully disclose another person’s confidential or personal information or infringe another person’s rights.
You grant UFODex a limited, non-exclusive permission to receive, process, store and use submitted questions and conversation content as reasonably necessary to provide, secure, maintain and support the Services, in accordance with our Privacy Statement and applicable law. This permission does not transfer ownership of your submissions to UFODex.
Do not submit passwords, payment-card details, highly sensitive personal information, confidential material belonging to others or information you do not have permission to share. For information about how we handle submitted questions and conversation content, please see our Privacy Statement.
9. Privacy and personal information
Our handling of personal information, including information submitted through the Services, is described in our Privacy Statement: https://www.ufodex.com/privacy-statement-us/?cmplz_region_redirect=true. Please review it for information about our data practices and your privacy rights.
10. Intellectual property and permitted use
UFODex and its licensors retain the rights they hold in the website, branding, software, presentation, curated catalogue, original editorial material and other UFODex content. Third-party documents in the knowledge base may be subject to separate copyright, licence, public-domain or other legal restrictions. UFODex does not claim ownership of third-party works merely because they are indexed, referenced or made available through the Services.
Subject to these Terms and the rights of relevant rights holders, you may use the Services and responses for your own personal research and lawful informational purposes. A membership does not grant permission to reproduce full source documents or substantial extracts, or to republish, sell, redistribute, systematically extract or commercially exploit substantial portions of the website, curated material or knowledge base, without permission or a lawful basis. Generated responses may include material derived from third-party sources, and your use of that material remains subject to applicable rights and law.
You remain responsible for assessing whether your use of AI-generated responses, quotations, extracts or referenced third-party works is permitted by applicable law. Nothing in these Terms removes rights or exceptions provided by mandatory law.
11. Third-party services and sources
The Services depend on third-party services, which may include Stripe for payments and OpenAI for AI processing. Those providers have their own terms, policies, availability limits and privacy practices. Their terms apply to your use of their services where relevant.
UFODex may link to or refer to external websites, documents, databases and other resources. We do not control all external resources and are not responsible for their content, availability or policies. A link or citation is provided for research convenience and is not necessarily an endorsement or verification of the material.
12. Availability, maintenance and changes
We aim to provide a useful service, but do not promise uninterrupted or error-free availability. The Services may be unavailable because of maintenance, outages, security issues, capacity constraints or problems with third-party systems, including payment or AI providers.
We may update, add, remove or change features, models, source collections, usage limits or plan structures. We will provide notice where required by law, particularly where a change materially affects an existing paid membership. If a material change requires consent under applicable law, we will seek that consent.
We may suspend or terminate access where reasonably necessary for security, legal compliance, non-payment, misuse or a material breach of these Terms. Where a paid service is discontinued or access is terminated for reasons not attributable to your breach, any refund or other remedy will be determined in accordance with applicable terms and mandatory law.
13. Disclaimers and liability
To the maximum extent permitted by applicable law, the Services and content are provided on an “as available” basis. We do not warrant that they will always be uninterrupted, secure, accurate, complete or suitable for a particular purpose. The AI-specific limitations in Section 6 form part of this disclaimer.
Nothing in these Terms excludes or limits liability, consumer rights, warranties or remedies where doing so would be unlawful. In particular, nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
Subject to the preceding paragraph and applicable law, UFODex will not be responsible for losses caused by your reliance on unverified AI-generated content, your inability to access the Services during an interruption, or third-party content or services outside our reasonable control. This does not exclude responsibility for losses where applicable law does not permit that exclusion, including non-excludable liability arising from our own acts or omissions.
14. Responsibility for misuse and third-party claims
To the extent permitted by applicable law, you are responsible for claims, losses and costs arising from your unlawful use of the Services, your infringement of third-party rights or your material breach of these Terms. Nothing in this section requires a consumer to indemnify UFODex for losses caused by UFODex’s own unlawful conduct or imposes an obligation that is prohibited by applicable law.
15. Privacy Statement and Cookie Policy
Our Privacy Statement is available at https://www.ufodex.com/privacy-statement-us/?cmplz_region_redirect=true and our Cookie Policy and preferences page is available at https://www.ufodex.com/opt-out-preferences/?cmplz_region_redirect=true. Please review those policies for information about personal information and cookies.
These Terms, the Privacy Statement, Cookie Policy and any clearly identified plan-specific terms should be interpreted together, subject to mandatory legal rights. Data-protection notices and applicable data-protection law govern the processing of personal information.
16. Privacy and AI features
When you use UFODex, including its membership and AI chat features, we may process information you provide—such as account and contact details and chat prompts or messages—along with related usage and technical records to provide, secure and administer those features. Chat prompts may be sent to third-party AI services to generate responses. Please do not include sensitive personal information in chat messages. See our Privacy Policy for information about our privacy practices and how to contact us with a privacy request.
17. Changes to these Terms
We may update these Terms from time to time. The updated version will show its revision date. Where required by law, we will give advance notice of material changes or obtain consent. Continued use after an effective update indicates acceptance only to the extent permitted by applicable law; it does not remove any right to notice, consent, cancellation or refund that the law provides.
18. Governing law and disputes
These Terms are intended to be governed by the laws of the State of Colorado, USA, without regard to its conflict-of-law rules, except that this choice does not deprive you of consumer-protection or other mandatory rights available under the laws of the country or place where you live. Any dispute will be subject to the courts with jurisdiction under applicable law. Nothing in this section limits a consumer’s right to bring a claim before a court that has jurisdiction under mandatory consumer-protection law.
19. General provisions
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law. A failure to enforce a provision is not a waiver of the right to enforce it later.
You may not transfer your membership or rights under these Terms to another person without our consent, except where applicable law provides otherwise. We may transfer our rights and obligations as part of a business reorganisation or transfer, subject to applicable law and any required notice.
Events beyond our reasonable control may affect the Services. This clause does not excuse obligations or limit remedies where applicable law says otherwise.
These Terms and any plan-specific terms clearly presented at purchase constitute the agreement between you and UFODex concerning the Services, subject to applicable law and rights that cannot be waived.
20. Contact
If you have questions or complaints about these Terms or the Services, contact UFODex through https://www.ufodex.com/contact/ or by post at:
Wood Enterprises
1752 W 167th Ave, Unit 2309
Broomfield, CO 80023
USA